Hassle Free Claims®

We guarantee that we’ll settle every claim fairly and efficiently, so your Personal Insurance and Commercial Insurance clients can get back on track as quickly as possible.

Our team of national and regional claims adjusters and examiners has specific industry experience. They are strategically located in regional offices across Canada, and are trained to deliver the highest quality claims service and technical expertise.


Hassle-free Claims Service

As part of our promise to provide fast and fair service to settle your clients’ claims, we promise:

  • $500 Service Guarantee* — if we do not return a call on a new claim within 6 business hours, we will pay your client $500
  • Fast Track program reduces handling time on auto and property damage claims under $15,000 for clients who have been with RSA at least two years and are claims free
  • The authority to settle large and complex claims rests in Canada. We do not require off-shore or out of country authorization
  • Access to a live RSA claims service representative 24/7
  • Internal staff who have all completed customer service and empathy training
  • Our preferred vendor work guarantee of a quick estimate approval and exceptional repairs

*$500 Claims Guarantee does not apply on risk managed or control adjusted programs or national accounts.

Additional Claims Resources — Commercial Insurance

Commercial Insurance claims hotline: 1.888.267.6766



®Hassle-Free Claims and related words and logos are trademarks and the property of RSA Insurance Group plc, licensed for use by Royal & Sun Alliance Insurance Company of Canada. RSA is a trade name of Royal & Sun Alliance Insurance Company of Canada.

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